These rules apply to booking-path briefings, search studies, ancillary reviews, and cancellation briefs. We do not sell tickets, merchandise, or downloadable courses, so those cases do not arise.
Eligibility
A refund may apply to a deposit or a paid fee when work has not started, when we cancel, or when we and you agree the locked path cannot be walked (for example, the app is taken offline). Once walkthroughs of the live screens have begun, the deposit is earned.
Timeframe
Ask in writing within fourteen days of the event you rely on (our cancellation, a path that cannot be walked, or your decision to stop before walkthroughs). Later requests are considered only where Malaysian law requires it.
Full or partial
- Full refund of deposit and any balance paid if we cancel, or if we cannot obtain a workable path after a good-faith attempt, or if you cancel in writing at least five working days before the locked start week and no walkthrough has occurred.
- Partial refund if you cancel fewer than five working days before the start week but before walkthroughs: we keep RM 1,200 for the reserved week and return the rest of the deposit.
- No refund of the deposit once walkthroughs have started. If the balance is unpaid, it remains due for work already done, capped at the confirmed fee.
Non-refundable items
Test-booking fares you purchased, travel to Petaling Jaya, and any third-party meeting-room hire are yours. Time already spent on intake after you approved the confirmation is covered by the deposit once walkthroughs start.
Process
Write to info@utilitymeadowpoint.click with the confirmation date, the path, and the reason. We reply within five working days with the amount, if any, and the method.
Processing time and method
Approved refunds are returned by the same method as the original payment within fourteen working days of our written agreement. Bank charges levied by your bank are not added back.
Cancellations, rescheduling, no-shows
You may reschedule the follow-up once, with three working days’ notice, at no fee if we still have a slot in the following two weeks. A missed follow-up without notice is not refunded and is not automatically rebooked; a new follow-up is billed at RM 900.
If we must reschedule, we offer a new date within ten working days or a full refund of any unused follow-up portion (RM 900 of a funnel review).
Work already started
Draft pages, recordings, and competitor notes prepared after walkthroughs belong to the engagement. They are delivered if the balance is paid; they are not handed over if you stop and the deposit is retained.
Deposits
Fifty percent to lock the week, as on the fees page. The deposit is not a separate product; it is part of the fee.
Exceptions
If a death or hospital admission in your immediate team prevents the follow-up, we will rebook without the RM 900 fee once, on proof you are willing to share. We do not refund because a recommended copy change failed to lift ticket issues; the briefing is not a ticket-sale guarantee.
Last updated 20 August 2026.